Quick website note: We’ve added a new page about Web 2.0.

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SEO Beyond the Keyword

The other day I was on the phone with a client who was delighted with our SEO services. That always feels good! My client wanted to add a new keyword to his campaign, and when he Googled it, he discovered that, although we had done no specific, targeted work on this keyword, he was already on Page 1!

Since SEOs (including me) emphasize keyword research and keyword selection, how is it that an SEO campaign can help a client site gain ranking on a different keyword? I am going to offer two explanations: One involves the long tail, and one involves authority. Both factor into an excellent SEO campaign.

It’s About Crawling

Before we get into details, it’s important to understand Google’s ability to “read” your content. Google is constantly attempting to understand language, semantics, and context, and every day, it gets better and better at that. That’s great news for you because, if you describe your product and services clearly and in detail, Google will use the language on your site to build a rich vocabulary that might be pertinent to your business.

Here’s an example: Give Google the set “toy, doll, teddy,” and it will predict “bear, plush, and handmade” (among others). But a list of words is one thing, a sentence or sentence fragment is another. Search engines want to understand how we use language. Google “who is pete” and you’ll find St. Peter, Pete Rouse, Pete Seeger, and many more. But change it to “the who is pete” and BLAM, Pete Townsend of The Who. “The” makes all the difference!

Why does all of this matter? Continue reading

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Link Wheels vs. Link Clouds

A lot of SEO providers tout their Link Wheel service. Don’t listen! Link wheels are an increasingly bad idea, and are more and more subject to search engine penalties.


What’s wrong with link wheels?

Your search engine ranking depends upon links from other websites to your own. SEOs want to make sure those links seem natural, which is why techniques that use natural language and a natural linking pattern are favored by professionals. A long time ago, people figured out that a bunch of random links from a bunch of random sites, all pointing to a single website, looked entirely artificial and therefore the technique was not favored by search engines.

Continue reading

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A graphical history of Google

Level 343 has posted a charming and fascinating history of Google updates (“the Google Dance”) in graphical form.

Looking through it, I see why my life as an SEO is sometimes so crazy; the ground upon which we stand in SEO is constantly changing. In less than a year, there’s been “Mayday,” “Caffeine,” Google Instant, Google Places, the “scraper” update, and, most recently, “Panda.” An SEO professional has to be adept at rollercoaster riding!

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SEO is a Tower Defense Game

A “tower defense” game is a popular kind of video game. Basically, you defend a fixed location (your castle, home, desktop, etc.) from invading monsters of some kind. A couple of popular examples are Desktop Defense and Plants vs. Zombies (no, really!). A player purchases weapons (“towers”) to defend his or her location. Players start with a tiny bit of some kind of funds (Plants vs. Zombies uses sunshine instead of money), and as the game progresses, they earn more.

Hang in there, it’ll all make sense in a moment.

When you start a game, you have very little “money,” so you buy basic towers that are relatively weak. The thing is, you can lay them down pretty quickly, and a blanket of those inexpensive towers is a big help. As you earn more, you can afford a few expensive, super-powerful towers. You’ve probably also bought things at an in-between price point.

So how is this like SEO?

As with game “weapons,” in SEO, there are a variety of techniques at a variety of price points. Inexpensive link-building works best when (a) it’s done in significant quantity (a “blanket”), and (b) it’s done in conjunction with carefully-selected premium-priced techniques (the “super towers”). Most directory submissions, for example, are a form of link-building that works best as a blanket. The same can be said for most blog posting and blog commenting. Premium press releases, by contrast, are a super-tower technique that delivers significant firepower. Social bookmarking and article marketing fall somewhere in between.

An SEO customer might ask if certain techniques really have any value. Or, they might ask if a premium technique can work in the limited quantity allowed for by their budget. The answer is that using a mix of techniques is ideal, and natural, and effective. By combining techniques that work within a customers budget, SERP can be “defended” from competitors (or invading zombies).

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SEO Services: Hey! You broke my website!

Clients of an SEO company may be alarmed at the changes being implemented in their websites. Sometimes, during the course of SEO services, we’ve even had clients complaining that we broke their website. “You ruined my prose,” they say with alarm, “You changed my beautiful flash into something plain and ugly.”

Clients and SEO companies have to work together, because they have different target audiences. The audience for a website owner is the customer or potential customer. Content is king, they say over and over, and indeed it is. To get conversions (visitor to prospect, prospect to customer) the site owner needs to be quickly appealing. If you want repeat traffic, be interesting and varied. Call for action. Grab attention. All those cool Marketing 101 tips apply.

But the target audience for an SEO company is the search engine. Make no mistake, we care about your customers, but our job, the job you pay us for, is to focus on what the search engines see and the decisions they make based on that.

Let’s take, for example, the presence of keywords. We want your title tag. We, the SEO company, wants absolute and final control over that piece of text. You, the site owner, wants the title tag to have a clever saying. Here’s a place where I’m going to put my foot down with a client and say “No way.” That’s an argument I get to win, because the title tag has enormous impact on search engine ranking. So if there’s a choice between a title tag that says “Keyword Blah Keyword Blah Sitename” and “Clever Clever Clever Dang I’m Clever,” then the smart site owner is going to forgo the pleasures of clever for the business sense of keyword presence.

On the other hand, my interest in placing keywords on your home page might distort your message. This can especially happen when I’m working my on-site language magic on a site whose industry I don’t understand well. Naturally, an SEO does research into its clients’ industries, but I won’t become a chemical engineer overnight. It has certainly happened that my rewrites have shifted subtle shades of meaning in ways unacceptable to the client.

So, the client and I will consult. If the client says “No way” to a change, I’ll convey the intention of that change and we’ll find a better way to do it.

Over the course of creating on-site changes, both sides will compromise. The end result will be a site where Content is King and keywords are well-represented.

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Off-site and On-site SEO

Clients sometimes wonder why they haven’t heard from their SEO provider except for routine reporting. Ironically, it can be good news.

SEO works in two places; on-site and off-site. Ironically, the most brain-power and work goes into the on-site portion, but the off-site portion is most effective. Odd? Not really. An SEO Services company starts by selecting keywords and making sure the client’s site is optimized for those keywords. This requires a lot of communication back-and-forth, changes to the client site, and “visible” work. It’s absolutely vital.

But once this on-site work is done, the real work begins. Now we start creating links for clients off-site (that is, links on other websites that point to the client: “backlinks”). Some of these links are reported to the client, but often, an SEO submits requests for linking in batches, and breaking those batches out into reports is time-consuming and not cost-effective. In other words, why pay for us to spend the time pulling that data out of a big mess of data and turning it into something we can send to you? Wouldn’t you rather pay for high-quality SEO that produces ranking?

When link-building is processed routinely, a client will only hear from us if there’s an issue. Meanwhile, ranking reports keep the client apprised of progress.

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A peek inside Google

If you’re interested in search, you’re interested in Google, the search giant that owns 65% of the market. So when Wired Magazine’s Steven Levy gets an exclusive walk-through the meeting rooms of Google, naturally, that’s an article worth reading.

You might think that after a solid decade of search-market dominance, Google could relax. After all, it holds a commanding 65 percent market share and is still the only company whose name is synonymous with the verb search. But just as Google isn’t ready to rest on its laurels, its competitors aren’t ready to concede defeat.

The article covers some of the complexities of search. How can the search engine distinguish between little rocks (pebbles) and Little Rock (the capital of Arkansas)? How can it determine when a piece of text is a last name, and not a profession or a product? It’s really fascinating reading.

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Google Caffeine and SEO

Google has been touting “Caffeine” for some time. This new version of the search engine promises to be faster and more accurate. For a while, Google made a test version of Caffeine available, so that professionals could get some hands-on experience.

At ClickResponse, we tested Google and Google Caffeine side-by-side, taking the most significant keywords for clients of our SEO services as our search terms. We found very little difference; most of our clients would not have their ranking affected at all, while a few will rise a position or two.

Speed, everyone agrees, is the most significant change. Caffeine is fast. It’s also very interested in up-to-date information. It will become crucial for those interested in SEO to keep their site content fresh.

We have, for a long time, recommended to our clients that a news feed or blog (or both!) is a great way to keep your site current. Consider what is relevant to your business and have some fun with it. If, for example, your business is jewelry, then news about Hollywood red carpet events would be a fun way to show jewels to your customer, and there’s always something fresh in the feed!

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Google Revolution: Personalized Search Results for Everyone

On December 4, Google announced that search results would be personalized for all Google users. What does this mean, and what is its impact on SEO?
From Google’s blog:

Previously, [Google] only offered Personalized Search for signed-in users, and only when they had Web History enabled on their Google Accounts. What we’re doing today is expanding Personalized Search so that we can provide it to signed-out users as well. This addition enables us to customize search results for you based upon 180 days of search activity linked to an anonymous cookie in your browser. It’s completely separate from your Google Account and Web History (which are only available to signed-in users). You’ll know when we customize results because a “View customizations” link will appear on the top right of the search results page. Clicking the link will let you see how we’ve customized your results and also let you turn off this type of customization.

The Google blog link above is worth reading, and links you to additional details, in addition to instructions for turning off personalization. However, we can anticipate that very few people will turn off this feature; search engine optimization must assume that from now on, different people will have different search results.

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