Clients of an SEO company may be alarmed at the changes being implemented in their websites. Sometimes, during the course of SEO services, we’ve even had clients complaining that we broke their website. “You ruined my prose,” they say with alarm, “You changed my beautiful flash into something plain and ugly.”
Clients and SEO companies have to work together, because they have different target audiences. The audience for a website owner is the customer or potential customer. Content is king, they say over and over, and indeed it is. To get conversions (visitor to prospect, prospect to customer) the site owner needs to be quickly appealing. If you want repeat traffic, be interesting and varied. Call for action. Grab attention. All those cool Marketing 101 tips apply.
But the target audience for an SEO company is the search engine. Make no mistake, we care about your customers, but our job, the job you pay us for, is to focus on what the search engines see and the decisions they make based on that.
Let’s take, for example, the presence of keywords. We want your title tag. We, the SEO company, wants absolute and final control over that piece of text. You, the site owner, wants the title tag to have a clever saying. Here’s a place where I’m going to put my foot down with a client and say “No way.” That’s an argument I get to win, because the title tag has enormous impact on search engine ranking. So if there’s a choice between a title tag that says “Keyword Blah Keyword Blah Sitename” and “Clever Clever Clever Dang I’m Clever,” then the smart site owner is going to forgo the pleasures of clever for the business sense of keyword presence.
On the other hand, my interest in placing keywords on your home page might distort your message. This can especially happen when I’m working my on-site language magic on a site whose industry I don’t understand well. Naturally, an SEO does research into its clients’ industries, but I won’t become a chemical engineer overnight. It has certainly happened that my rewrites have shifted subtle shades of meaning in ways unacceptable to the client.
So, the client and I will consult. If the client says “No way” to a change, I’ll convey the intention of that change and we’ll find a better way to do it.
Over the course of creating on-site changes, both sides will compromise. The end result will be a site where Content is King and keywords are well-represented.